VoiceFlash revolutionises
the Internet!
Previously only seen in science fiction films like "Star Trek". No keyboard for Captain Kirk – he simply speaks to his computer! The computer carries out his orders and gives the result “on screen”. Welcome to the future! This utopia has now become reality – “VoiceFlash” is the name of the new technology which enables the user to control web-based video applications on the Internet interactively and individually by simply talking to it. The interaction is based on the combined use of Flash application and voice platform. As well as adding feeling, enjoyment and shopping experience, it also triggers the optimum response.
And you can experience this LIVE!
All on the screen – interactive and personal customer dialogue via the video interface
VoiceFlash opens up a new dimension to online customer advice. Previously, the customer was left alone with the products, forms and processes, now there is speech via the video interface. Simply use a headset or notebook microphone. The speech recognition software converts the customer’s voice stream into an input which controls the interactive video interface. Thus, VoiceFlash is at home anywhere customers need personal customer care. Ralf Pispers, managing director of .dotkomm, even goes a step further. “With VoiceFlash, we are able to conduct a better, friendlier and more competent sales conversation online. Whether you are dealing with car configurator, an on-line travel agency, a bank or a service provider, our video applications are always one hundred percent friendly, have greater understanding and are available 24 hours a day."
Success through natural communication
Even without voice control, .dotkomm’s audio and video applications increase the response and conversion by several hundred percent. With VoiceFlash, these results are increased even more. MATERNA GmbH, a leader in information and telecommunications technology, the companies have combined an innovative voice technology with the latest generation Internet applications. Helmut an de Meulen, managing director of MATERNA also thinks that "users will be excited by the outstanding experience of using voice activated web applications. In recent years, speech technology has taken a quantum leap and is now opening up whole new vistas in customer relationship management on the internet."
The result of the collaboration is the VoiceFlash platform (patent applied for) where natural online communication is turned into reality.
DIAGRAM:
"VOICEFLASH WORK FLOW"